Shipping, Returns, Our Commitment
Shipping Policy
Shipping for covers will depend on location and size of cover chosen. A flat rate $175.00 fee will be applied to cover shipping, and express options can be quoted. Please note additional costs may be charged based on location and will be communicated to you. Local delivery is available also.
Please allow approximately 3 weeks for your order to ship based on seasonal demands. Thank you for your understanding and patience on this. We will do our best to ensure you have it sent you way as soon as its made.
Our Commitment to Quality and Customer Satisfaction
At Cover Craft, we stand behind the reliability and quality of our products. Our thermal insulated covers have consistently exceeded customer expectations, including those of our own families. Each cover is carefully crafted to meet your specific layout dimensions, ensuring a perfect fit for your pool*.
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We understand that changes can occur, and we're committed to working with you to address any needs that arise. However, once an order enters production, we cannot stop or cancel it, and refunds cannot be issued. Therefore, please ensure that your chosen option or provided measurements are accurate to cover the entire pool water surface (not coping to coping) at the time of ordering.
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If you have any questions or concerns, please don't hesitate to reach out. Use the chat bot, and it will connect with a human on our team! We're here to help and want to ensure your complete satisfaction with your purchase.
*The cover will need a final trim after the break in period to allow proper seating of the cover to your pool wall and its perimeter.